Support

We are committed to providing our users with the best possible experience with our products and are determined to offer quick and friendly support in case of a problem.

There's a chance your issue might already be documented. Before reaching us, please read our FAQs below.

If you want to message us for any other reason, please use this page instead.

General FAQ

We accept Visa, Mastercard, American Express via Stripe. We also use PayPal and Apple Pay.

Your download links are sent to your email address, as well as your receipt.

There's no user account feature on our website, so please keep your emails for downloading your purchased products again.

If you can't find these emails, don't worry, just drop us a support request..

We've set a limit to 3 downloads per purchased product.

Just message us so we can reset your downloads.

  1. After your purchase is processed, you get your download links, in your internet browser as well as in an automated email.

  2. Click the Mac download link and save the installer file into your hard drive's Downloads folder.

  3. In the Download folder, double-click the .dmg file you've just downloaded. In the new window that was opened, double-click the .pkg installer program.

  4. In the installer program, you'll have to click Continue several times.

  5. In Installation type, click Install to install all plug-in formats. If you want to select the plug-in formats you'll use, click Customise.

  6. Select the plug-in formats you want to use. If you don't know, check everything and click Install.

  7. Congratulations! The installation was successful.

  8. Our products are audio plug-ins. It means that they can't be operated as standalone programs. You'll be able to use our plug-ins from a Digital Audio Workstation (DAW) program like Ableton Live, FL Studio, Logic Pro, Pro Tools, Garageband, Reaper, Studio One, Cubase, Digital Performer, and many more! If the concept of DAWs and plug-ins is still obscure, please watch this tutorial video.

  1. After your purchase is processed, you get your download links, in your internet browser as well as in an automated email.

  2. Click the Windows download link and open the downloaded file from your browser's downloads popup window. You can also run the downloaded installer program from your Downloads folder.

  3. Windows wants to make sure you know what you're doing. Click Yes.

  4. Select your language and click OK.

  5. As with many Windows installer programs, you'll have to click on Next several times.

  6. Select the plug-in formats you want to use. If you don't know, check everything and click Next.

  7. Select the 64-bit VST folder all your other plug-ins are installed, then click Next. You can leave it as it is if you haven't set a custom VST path.

  8. Select the 64-bit VST3 folder all your other plug-ins are installed, then click Next. You can leave it as it is if you haven't set a custom VST3 path.

  9. Congratulations! The plug-in has been installed.

  10. Our products are audio plug-ins. It means that they can't be operated as standalone programs. You'll be able to use our plug-ins from a Digital Audio Workstation (DAW) program like Ableton Live, FL Studio, Pro Tools, Reaper, Studio One, Cubase, and many more! If the concept of DAWs and plug-ins is still obscure, please watch this tutorial video.

There's no activation process at all. Our products come with no copy protection whatsoever. If you get a serial number with your purchased product, it only serves as a licensing information. You can install your purchased product on as many machines as you like.

Your email address is used solely for sending your order confirmation. This email is important, please keep it as it contains your licensed download link that never expires. Also, when your product is updated, you receive an automated email notification as soon as it's published. We do not use your email for anything else. If you want to subscribe to our newsletter, please register here.

If you've bought an Inphonik product in Rack Extension from the Reason Shop, we're happy to send you a free license of the same product in VST/AU/AAX. Please get in touch with us and attach a screenshot of your proof of purchase at support@inphonik.com. Sadly, we can't do the other way around anymore. Reason users, please buy the RE first!

RX1200 12-bit Sampler Instrument FAQ

If there's a display scale bug or you want to reset it to default state, delete the file “com.inphonik.RX1200.settings“ and restart your DAW.

To locate this file:

  • Windows: press Windows+R and paste %APPDATA%\Inphonik
  • macOS: on finder press ⇧⌘G and paste ~/Library/Application Support/Inphonik
  • Unpack the Zip file on your computer
  • Go to the RX1200 Settings and click "Open content folder"
  • Drag the unpacked folder to the RX1200 content folder

This is a known issue related to Reaper. Please use the key combination Shift+Spacebar to insert a space into RX1200's text areas.

Please watch our video tutorials for using Chromatic mode and Multi audio outputs on our RX1200 Tutorials YouTube playlist. Also, please refer to the RX1200 user manual page 19.

General MIDI uses channel 10 for drums and percussions, but the RX1200 is working as a drum sampler with MIDI channel 1 only. You'll have to inspect the MIDI note parameters to change their MIDI channel value from 10 to 1.

  • Windows: press Windows+R and paste %PROGRAMDATA%\Inphonik\RX1200\Collections\Factory Collection\Samples
  • macOS: on finder press ⇧⌘G and paste /Library/Application Support/Inphonik/RX1200/Collections/Factory Collection/Samples

PCM2612 Retro Decimator Unit FAQ

  • Please check if your active audio track is in stereo mode. The PCM2612 doesn't work with mono tracks.
  • Please double-check your custom VST folders and plug-in paths in your DAW.

As a bit crusher effect, the PCM2612 adds a lot of digital distortion to the treated sound. It should primarly be used on strictly short, clean samples, as it was the case in a Sega Genesis. If you use it on live recordings or modern synths that use resonant filters, the digital bit-reduction will catch the smallest noise-floor and turn it into a crazy digital fog, even after the sound has stopped. We suggest you use a noise gate to get rid of this side-effect.

The display scale option may bug on some hosts. To resolve this, delete the file “com.inphonik.PCM2612.settings“ and restart your DAW.

To locate this file:

  • Windows: press Windows+R and paste %APPDATA%\Inphonik
  • macOS: on finder press ⇧⌘G and paste ~/Library/Application Support/Inphonik

RX950 Classic AD/DA Converter FAQ

You may notice that after the 1.1.0 update, the audio bandwidth gives more high frequencies when set near its max values. The 1.1.1 update lets you get back to the old model by getting the Brilliance knob (located in the settings panel) to its lower level.

The display scale option may bug on some hosts. To resolve this, please delete the file “RX950.settings“ and restart your DAW.

To locate this file:

  • Windows: press Windows+R and paste %APPDATA%\Inphonik
  • macOS: on finder press ⇧⌘G and paste /Library/Application Support/Inphonik

Please note that older versions can be found in "Mathieu Demange".

  • Minimum version of Windows for VST/AAX/NKS version is Windows Vista
  • Minimum version of macOS for VST/AU/AAX/NKS is 10.7
  • Minimum version of Reason for the Rack Extension version is V7.1 (Windows and macOS).
  • Minimum version of iOS for the AUv3/IAA app is 9.3

Please check that:

  • You have installed the AAX version during install
  • Your track is in stereo mode. The RX950 won't work with mono tracks.
  • The RX950 exists in 'Mathieu Demange' subfolder instead of 'Inphonik'.

Since the 1.1.2 update, the RX950 is 64-bit only. If you need a working 32-bit version, please keep the v1.1.1 that has exactly the same features. Please contact us if you need the 1.1.1 installer.

RYM2612 Iconic FM Synthesizer FAQ

We are aware that some hosts with recently added support for VST3 plug-ins aren't perfectly stable yet and can make our plug-in buggy as well. Please try the VST2 flavour, instead.

Approximately 20 instances of RYM2612 can be used on an Intel Core i5 @2,3GHz. The demosong “Lord of the Genesis” contains 27 of them and plays well on a Core i7.

SSG-EG repeating patterns will loop only when envelope reaches zero while being played and thus require DR, SL and SR to be set accordingly.

AUTO RETRIG (also called CSM mode) requires operators to have sufficient release. Adjust RR consequently.

Some DAWs like Logic Pro crash when you add a RYM2612 in mono mode. Please use a stereo RYM2612.

RYMCast Genesis VGM Player FAQ

Here's how to do the patch extraction from RYMCast to RYM2612:

  • Play a Genesis VGM in RYMCast and enjoy the music ;)
  • Press pause in RYMCast (this is important!)
  • Drag & drop the YM channel you want from RYMCast to an RYM2612 instance
  • Please note that the SN channels won't work, and drum sample extraction won't do either.
  • Sometimes it doesn't work at first try. Your mouse cursor dragging the patch should show a little + icon when it's on top of the RYM2612.
  • To show it worked, the RYM2612 retrieves the patch parameters and shows the name of the VGM in the patch name.

PCM samples use the channel 6’s DAC feature to playback, which completely override the standard FM output on that channel. While the drag’n’drop patch export feature will work “as excepted”, if your VGM song use PCM samples, you’ll probably end up with useless FM patches. PCM samples export feature is likely to be implemented in a near future, though.

VGM/VGZ file extension is a generic container and can contain an infinite variety of data. RYMCast can only play Sega Genesis / Mega Drive VGM/VGZ files. Any other type (Sega 32x, Master System, Game Gear, System 16, etc) won't work.

The SN channels refer to another sound chip present in the Genesis, the SN76489. Its initial purpose was to perform the sounds of Master System games. Although the retro compatibility was abandoned at the release of the Genesis, the sound chip remained and has been used by almost every game of the platform as they excel in bleeps and noise sounds. The RYM2612 can only perform YM2612 sounds. For your SN76489 needs, we like to point our users to this cool freeware by SocaLabs.

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